Terms of Service

These terms are between you and ClipMotion Limited, whose registered details are on the slate at the top of this page. In the frames below, "we" and "us" mean the company, and "you" means the person or organisation placing the order.

They apply to every order, and an order confirmation is sent only once they do. Reading them before placing an order is worth the ten minutes; asking about anything in them at team@clipmotion.org is quicker.

This site describes what the company does and gives you a way of asking for a quotation. It has no basket, no checkout, no customer account and no payment field of any kind, and it takes no money.

The brief form on the Contact page writes your answers out inside your own browser and hands them to your own email application. It sends nothing itself, and no page of this site ever says that an enquiry has been sent, because none of them can make that true.

The company sells editing work on recordings its customers already own, and the files that work produces. In full, an order may cover:

• Cutting clips from a recording you supply. Stretches of your own recording taken out as separate pieces, each one topped and tailed so it makes sense with nothing around it.
• Reframing for the shapes you publish in. The same cut delivered in the aspect ratios you ask for: vertical, square, landscape, or more than one of them.
• Captions and on-screen wording. Every word transcribed, timed to the speech, corrected by a person, and burnt into the picture or supplied as a separate subtitle file.
• Titles, end cards and your own graphics. Opening titles, lower thirds, end cards and any logo or holding frame you supply, applied consistently across the whole set.
• Choosing the excerpts, where you ask for it. You can send timecodes and we cut to them, or we can watch the recording, propose the stretches worth cutting, and wait for your approval before editing.

The Clip Editing and Formats & Captions pages describe each of these at greater length, and the words used there are the words used here. The quotation for your order names which of the five it covers.

Nothing else is sold. The company does not film; does not publish, schedule or post anything on your behalf; does not license music, footage or images for you; does not translate; does not buy, place or manage advertising; and does not advise on what to publish. Where you ask us to propose the stretches, that list is a reading of the recording and not advice about what an audience will do with it, and no part of this contract makes us responsible for the choice of what goes out. The Packages page covers the same ground at greater length.

This is a contract for editing work and for the files it produces. It is not a contract about what happens after a clip is published.

• No number of views, plays or watch time is promised or implied.
• No reach, impressions, followers or subscribers are promised or implied.
• No placement by a platform, and no behaviour by a platform's recommendation system, is promised or implied.
• No sales, enquiries or revenue arising from a published clip are promised or implied.

No such figure appears anywhere on this site, and none will be written into a quotation. If one is ever quoted to you in our name, it is not ours.

1. You describe the recording and what you want from it, by email or through the brief form.
2. We send a written quotation: the scope, one total figure, the date of handover and the rounds of changes the figure covers. It also states the date it stands until.
3. You accept it in writing, or ask for it to be changed and we send another.
4. We send an order confirmation. That is the moment a contract exists, and not before it.

A quotation is not an offer you can accept after it has lapsed, and nothing on this website is an offer capable of acceptance. Until an order confirmation has gone out you owe nothing and may walk away without giving a reason.

Every figure we quote is in pounds sterling (GBP). The quotation states one total, any tax due on it is already inside that total, and nothing is added to it afterwards: no handling charge, no export fee, no charge for a shape that was already in the order.

The figure follows from the scope - how long the source runs, how many clips come out of it, how many shapes each clip is delivered in, and whether you mark the stretches or we propose them. That is why no price appears on this website: it would be a figure agreed with nobody.

Work outside the agreed scope is quoted separately and started only once you have accepted that quotation in writing too. Nothing is added to an invoice that you have not agreed to first.

• By bank transfer against an invoice, by card, or through PayPal, on the secure payment link on the invoice we email you.
• When payment falls due - in advance, in part in advance, or on handover - is stated in the quotation and repeated on the invoice.
• Card details are entered on the payment provider's own page. They are handled by that provider, and they never reach us. We do not see, store or process a card number.
• On a business order, an invoice unpaid past its due date may carry interest and costs under the Late Payment of Commercial Debts (Interest) Act 1998. On a consumer order that Act does not apply.

• The recording, in the best quality you hold, and any brand materials the order refers to.
• Timecodes, or a brief for choosing them, depending on the route the order takes.
• Approvals when they are asked for, at the points the order names. Work waits where an approval does, and a date of handover moves with it.
• Confirmation that you are entitled to send it all. That you hold the rights in the recording and in anything supplied with it, and that you have the permissions needed from the people who appear or are heard in it.

We are not in a position to check who owns a recording or who consented to being in it, and we rely on your confirmation. Where a claim is made against us because that confirmation was wrong, you are responsible for it.

We will not work on material that is unlawful, that infringes somebody else's rights, or that we are asked to alter so that it misrepresents what was said. Specifically:

• Material you do not hold the rights to, or that includes third-party footage, music or images you are not licensed to use.
• Any instruction to reorder words so that a speaker appears to say something they did not say, or to cut so that the sense of an answer is reversed.
• Material that is unlawful to publish, or that a platform's own rules plainly prohibit.

Where this comes to light after an order is confirmed, we stop, tell you why, and invoice for the work properly done up to that point and nothing beyond it.

The date of handover is in the quotation and repeated in the order confirmation. It runs from the day the recording, the brand materials, the timecodes or brief, and any payment due up front are all with us, and it moves by the same number of days that an approval is late.

Handover is by email, or on a download link where the files are too large to attach. A link stays live for the period stated in the email that carries it, and a fresh one is issued free of charge if it lapses before you have the files. Nothing is sent by post.

Where no date has been agreed and you order as a consumer, the work is carried out within a reasonable time, as section 52 of the Consumer Rights Act 2015 requires. Every quotation settles a date, so that is a backstop rather than the route an order takes.

The quotation says how many rounds of changes the figure covers. A round is one set of notes on the whole handover rather than a note at a time, so that everything can be dealt with together.

Changes inside the agreed scope - a cut moved, a caption corrected, a title reworded, a crop adjusted - come out of those rounds. Changes that alter the scope, such as another clip, another shape, or a different recording, are quoted as new work.

Where something we have done is wrong - a caption that misquotes, a crop that loses the speaker, a file exported to the wrong specification - it is put right at no cost to you and no round is used on it. That is not a concession; frame 14 explains why.

• Your material stays yours. The recording, your brand materials and anything else you send belong to you throughout, and nothing here transfers any right in them to us.
• The finished clips become yours once the order is paid for in full: the rights in the edited clips, the captions and the on-screen wording we produced for you are assigned to you at that moment, for any use, anywhere, without limit of time.
• Before payment in full, you have a licence to review the clips and nothing more. Publishing them before the order is paid for is not permitted.
• Our own tools stay ours. Templates, presets and working project files used to produce the clips remain ours, and nothing in them is needed to use the files you receive.
• We show nothing without your written permission. No clip, frame, still or customer name appears in any portfolio, on this site or anywhere else unless you have agreed to it in writing, and you can withdraw that agreement at any time.

Once the order is paid for in full, there is no restriction from us on how the clips are used: any platform, any campaign, any number of times, in any country, for as long as you like.

Two things are outside our gift and remain yours to observe: the rules of the platform you publish on, and the rights of anybody in the recording. Nothing in these terms grants you a right in material we did not create.

Where you order as a consumer, the Consumer Rights Act 2015 gives you rights that these terms cannot reduce, and nothing written on this site is intended to.

• The editing, as a service. It must be carried out with reasonable care and skill (section 49). If it is not, you may require repeat performance, and where that is impossible or not done in a reasonable time, a reduction in the price of up to the whole of it (sections 55 and 56).
• The files, as digital content. They must be of satisfactory quality, fit for a purpose you made known to us, and as described (sections 34 to 36). If they are not, you may require a repair or a replacement, and where that fails, a price reduction or, in the cases the Act provides for, a refund (sections 42 to 45).
• Anything said before you ordered that you took into account is binding on us (section 50), including what is written on this website.

Any term of this contract that would exclude or restrict those rights has no effect (sections 57 and 62). On a business order those particular sections do not apply, and the Sale of Goods and Supply of Services legislation applicable to businesses applies instead.

If you order as a consumer you have 14 days from the day the contract is made to cancel, without giving a reason. That right is set out word for word, together with what happens to the money and the model cancellation form, on Delivery & Refunds.

Two things from that page matter here. If you ask us to start inside the 14 days, you keep the right to cancel and pay a proportionate amount for the work done up to the moment you tell us. And where you ask for material to be handed over straight away and give the express consent described on that page, the right to cancel stops applying to that material once supply has begun. Nothing else takes the right away, and we never ask anybody to give it up as a condition of ordering.

On a business order the 14-day right does not apply, and frame 16 governs instead.

• You may end an order at any time by telling us in writing. You pay for the work properly done up to the moment we are told, and we hand over what exists of it in a usable form.
• We may end an order if the material or the instructions fall within frame 09, if an invoice is unpaid past its due date after a written reminder, or if what we are waiting for has not arrived after a written request and a reasonable further period. Where we end it for any other reason, anything paid for work not done comes back to you in full.
• Ending an order does not affect what either side owes the other for the period before it ended, or the frames on rights, liability and law.

Write to team@clipmotion.org , or by post to the registered office on the slate, and say what has gone wrong. We acknowledge a complaint within 3 working days and answer it in full within 14 days; where it will take longer, we say so inside the 14 days and say when to expect an answer.

The company does not belong to an alternative dispute resolution scheme, so none is named here. If a complaint cannot be settled between us, you remain free to take the matter to court.

We are responsible for loss you suffer that is a foreseeable result of our breaking this contract or of our failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if at the time the contract was made both of us knew it might.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of the term implied by section 49 of the Consumer Rights Act 2015 that a service be performed with reasonable care and skill, or for anything else that section 57 of that Act or any other enactment does not allow to be excluded or restricted. This paragraph overrides anything else on this page.

Subject to that paragraph, and subject to it in every case:

• We are not responsible for what happens to a clip after it is published: how a platform treats it, who watches it, or what follows from it.
• We are not responsible for the content of your recording, or for a claim arising from material you sent us without the rights or permissions frame 08 asks you to confirm.
• We are not responsible for loss of profit, loss of business, loss of an opportunity or damage to reputation on a business order. On a consumer order those exclusions do not apply, and the first paragraph of this frame governs instead.
• Our total liability for any order is limited to the amount paid for that order, except where the second paragraph of this frame says it cannot be.
• You keep your own copy of any recording sent to us. We are not the custodian of your archive, and frame 08 of the privacy policy says how long our copy is held.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may bring proceedings in your own courts, and nothing here takes away a right you have under the law where you live.