Legal
How the files reach you, how to change your mind, and how the money comes back, frame by frame. The tinted frames carry the cancellation wording, and three of them are the words the regulations lay down rather than ours.
These words are those of
ClipMotion Limited Registered in England and Wales Company number: 17460419 Registered office: 82a James Carter Road Mildenhall IP28 7DE United Kingdom team@clipmotion.orgScene
How finished clips are handed over, and what happens if you cancel or something is wrong.
Edition
16 September 2026. A changed page is published here carrying a later date, and the edition that governs an order is the one in force on the day the order was confirmed.
The clips agreed in the order, as video files: one file per clip for each shape the order names. With them, whichever of these the order covers - captions burnt into the picture, a separate subtitle file, a higher-quality master export.
Every part of an order is a file. Nothing is sent by post, and there is no delivery charge, because there is nothing to deliver in the physical sense.
Files, and nothing but files. Nothing in an order is a physical item.
Attached to an email where the files are small enough, and on a download link where they are not - which, with video, is the usual case. A link stays live for the period stated in the email that carries it, and a fresh one is issued free of charge if it lapses before you have the files.
We send to the address on the order unless you tell us another one in writing before handover.
By email, or on a download link where the files are too large to attach.
The date is in the written quotation and repeated in the order confirmation. It runs from the day the recording, the brand materials, the timecodes or brief, and any payment due up front are all with us, and it moves by the same number of days that an approval is late.
Where no date has been agreed and you order as a consumer, the work is carried out within a reasonable time, as section 52 of the Consumer Rights Act 2015 requires. Every quotation settles a date before anything is cut, so that rule is a backstop rather than the route an order takes.
In the order, and counted from the day the last thing we were waiting for arrives.
Tell us, and it goes out again the same day we hear.
Prices are in pounds sterling (GBP). The quotation states one total figure, that figure includes any tax due on it, and nothing is added to it afterwards.
Payment is by bank transfer against an invoice, by card, or through PayPal, on the secure payment link on the invoice we email you. This website takes no payments and has no checkout. Card details are entered on the payment provider's own page, are handled by that provider, and never reach us.
Pounds sterling, one total, tax inside it, and no payment field anywhere on this website.
If you order as a consumer you have 14 days from the day the contract is made to cancel, without giving a reason. Frames 07 and 08 give that right in the words the regulations lay down, and frame 09 explains the one thing that limits it.
Two things are worth knowing before reading them.
Nothing else takes the right away, and we never ask anybody to give it up as a condition of ordering. On a business order the 14-day right does not apply, and frame 16 of the terms of service governs instead.
Fourteen days from the day the contract is made. The next three frames set it out.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us (ClipMotion Limited, 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE, team@clipmotion.org) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
The model cancellation form this text refers to is in frame 12 of this page.
Reproduced word for word from the model instructions on cancellation in Part A of Schedule 3 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The regulation writes that text with footnoted alternatives: the alternative for a contract for services is used, and our name, address and email are inserted where the footnote calls for the trader’s details. The limbs dealing with goods and with the cost of returning them are left out, because nothing in an order is a physical item and nothing is posted.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than 14 days from the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.
The reference to the costs of delivery is part of the statutory text; no order here carries a delivery charge.
Reproduced word for word from the model instructions on cancellation in Part A of Schedule 3 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The regulation writes that text with footnoted alternatives: the alternative for a contract for services is used, and our name, address and email are inserted where the footnote calls for the trader’s details. The limbs dealing with goods and with the cost of returning them are left out, because nothing in an order is a physical item and nothing is posted.
Where you buy digital material that is made available to you straight away, we ask for your express consent in the order confirmation: consent to the supply beginning immediately, and an acknowledgement that you will lose your right to cancel once supply has begun. If you give that consent and we begin to supply the material, the 14-day right to cancel no longer applies to it.
If you do not give that consent, we will not begin supplying the material until the 14-day cancellation period has ended, and you keep your right to cancel during that period.
Losing the right to cancel does not affect your legal rights if the material is faulty, not as described, or not fit for a purpose that you made known to us before you bought it. In those cases you may be entitled to a repair or replacement, a price reduction, or a refund under the Consumer Rights Act 2015.
This frame is our own wording, not a quotation: it states the position regulation 37 sets.
Regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 takes the right to cancel away only where supply begins with the consumer's express consent and with an acknowledgement that the right will be lost. There is no checkout on this site, so both are taken in the written order confirmation instead. The words below are ours, written to state that position plainly; they are not reproduced from the regulation.
Write to team@clipmotion.org , or post a letter to the registered office on the slate at the top of this page, saying who you are, what you are cancelling and when you ordered it.
The form in frame 12 may be used, but you do not have to use it. What counts is the day you send the message, not the day it reaches us, so a message sent on the fourteenth day is in time. We acknowledge every cancellation in writing, so that you have a record of it.
A clear statement is enough, and the day you send it is the day that counts.
Within 14 days, by the way you paid, with nothing taken out of it.
To ClipMotion Limited, 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE, team@clipmotion.org:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
Copy it into an email, or print it and post it. Using it is optional.
The model cancellation form set out in Part B of Schedule 3 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, reproduced word for word, with our name, address and email inserted where the form calls for the trader's details.
Losing the right to cancel under frame 09 does not touch any of this. Nor does anything else written on this site.
Whichever applies, the practical route is the same: write to team@clipmotion.org , name the files and say where they differ from what the order describes. A timecode inside the clip makes it quickest to see.
These remedies come from the Consumer Rights Act 2015 and apply whatever else this site says.
Write to team@clipmotion.org , or by post to the registered office on the slate. We acknowledge a complaint within 3 working days and answer it in full within 14 days; if it will take longer, we say so inside the 14 days and say when to expect an answer.
The company does not belong to an alternative dispute resolution scheme, so none is named here. If a complaint cannot be settled between us, you remain free to take the matter to court.
Acknowledged within 3 working days, answered within 14.
This page is the edition dated on the slate at the top of it.
A changed page is published here carrying a later date. A copy of the edition that applied to your order is sent on request, and where a change affects a live order we write to say what has changed rather than leaving it to be noticed.
The edition that governs an order is the one in force on the day the order was confirmed.